Service

Service

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Service Concept

Quality is the priority

Adhere to "quality first" as the company's development priority, follow the quality policy of "quality first, technological innovation, continuous improvement, customer satisfaction" and follow ISO9001：2008 International quality certification system and ISO14001：2004 Environmental management system standards and strict control of project and product quality.

6S Service philosophy

In customer service, we pay attention to every service need and establish 6S Service concept, smile - sincerity - professionalism - fast - satisfaction - excellence - pursuit.

Customer satisfaction

Achieving customer satisfaction and service results is our ultimate goal.

Service Process

Response time
Engineers will respond by phone within 30 minutes. If the fault cannot be solved over the phone, our company will promptly send an engineer to solve the problem and arrive at the fault site within one hour.
Repair time
In case of any malfunction, our company will complete the repair within 24 hours, and in case of emergency or hardware equipment replacement, it will be repaired within 48 hours.
Maintenance services
Provide backup equipment during maintenance to ensure uninterrupted user data network, and provide corresponding equipment at the same level until the faulty equipment is repaired.
Service method
Telephone, door-to-door, fax, E-mail、 Website, network remote services.

After sales service flowchart

响应时间
工程师30分钟内电话响应。如故障无法在电话内解决，我司会及时派工程师解决，1小时内到故障现场。
修复时间
在任何故障发生时，我公司最多在24个小时内修复。
冗余服务
48小时内或紧急情况下48小时内未能修复，提供具有不低于同档次相应设备供使用单位使用，直至故障设备修复。
服务方式
电话、上门、传真、E-mail、网站、网络远程服务。

Service Content

Customer service hotline
Pre-sale (middle, back )Consultation, shopping guide, technical guidance, troubleshooting
Hardware services
Hardware fault diagnosis, hardware equipment repair
software service
Product drivers and driver upgrades
Spare parts service
Product returns and exchanges, product-related accessories, etc.
Periodic inspection
Product operating environment testing, product entire process usage testing
User follow-up
Telephone return visit, door-to-door return visit, etc.